Is your email getting blocked?

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If you've received an SMTP error code "550 Access denied..." when sending email to a UNTD (Juno/NetZero/myBlueLight) Mail account, it indicates that the mail has been blocked by our anti-spam filters.

A sample of the Access denied error transcript is shown below for your reference:

550 Access denied... 2ab079a1b0b0ddddc9a0c979793dd9d901e0e0e9e50489118d4d45e10d84d194446d8525359d90e4c925cd0551...

If you believe, that you mail has incorrectly been filtered by our anti-spam filters, please submit the below form by providing the entire mail delivery failure transcript, outbound IPs and other details. We will investigate the issue and take appropriate action.

Name of the individual/company *

Description of business *

Contact Name *

Contact Number

Contact Email *

Date when the error was seen (mm/dd/yyyy) *

Email address for unsubscribe requests *

NOTE: Please provide the email address of an authorized person at your domain, whom we may personally contact with unsubscribe requests on behalf of our members.

Entire transcript of the mail-delivery failure notice *

Originating IP addresses from where these messages are sent *

Email address from which these messages are sent

Domain name

Any other relevant information

* Denotes mandatory fields

Submit Clear